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Refund Policy

Last updated: 20.05.2026

This Refund Policy applies to purchases made on nakendid.no (the “Platform”) and should be read together with our Terms and Conditions.

1. General

Certain features of the Platform are offered as paid digital services, including but not limited to virtual tokens (“Tokens”), virtual gifts, last minute messages, VIP account features, PRO account features, premium advertisement upgrades such as GOLD or DIAMOND statuses, profile visibility enhancements, and other digital functionality (collectively, the “Digital Features”).

By purchasing or using any paid services on the Platform, you acknowledge and agree to this Refund Policy.

2.Tokens

Tokens are virtual items used exclusively within the Platform to access Digital Features. Tokens:

  • have no monetary value;
  • are not currency, electronic money, or financial instruments;
  • are non-transferable;
  • cannot be exchanged for cash, cryptocurrency, or any other compensation.

2.1. Unused Tokens

Users residing in the European Union or European Economic Area may have the right to request a refund for unused Tokens within fourteen (14) days from the purchase date, provided that:

  • the Tokens have not been used, consumed, transferred, or redeemed for any Digital Features;
  • no Digital Features have been activated using such Tokens.
  • Refund eligibility may be limited where permitted under applicable law.

2.2. Used Tokens

Once Tokens are used, consumed, redeemed, or applied toward any Digital Features, they become non-refundable to the fullest extent permitted under applicable law.

3. Digital Features and Immediate Performance

Digital Features available through the Platform are supplied immediately upon activation, delivery, publication, or use.

By activating, purchasing, sending, publishing, or otherwise using any Digital Features through Tokens, the User expressly:

  • requests immediate performance of the digital service;
  • acknowledges that the service is delivered instantly;
  • understands and agrees that the right of withdrawal may be lost once the Digital Feature has been fully performed or used.

This applies, including but not limited to:

  • Virtual gifts;
  • Last Minute Messages;
  • VIP account features;
  • PRO account features;
  • GOLD or DIAMOND advertisement statuses;
  • other instantly delivered digital functionality.

Once such Digital Features have been activated, delivered, published, consumed, or otherwise used, refunds will generally not be available.

4. Subscription Services

This Refund Policy does not alter any cancellation or renewal terms applicable to recurring subscription services described separately in the Terms and Conditions.

5. Cryptocurrency Payments

Payments processed through cryptocurrency payment providers may be irreversible due to the nature of blockchain technology.

Refunds for cryptocurrency transactions may therefore be limited, delayed, or unavailable except where required by applicable law.

Any approved cryptocurrency refund may be processed:

  • in the original cryptocurrency;
  • in equivalent value at the time of refund processing;
  • or through an alternative refund method determined by the Platform where legally permitted.

The Platform is not responsible for blockchain network fees, exchange rate fluctuations, wallet errors, or delays caused by third-party blockchain infrastructure.

6. SMS Payments

Payments processed through SMS or mobile billing providers may be subject to additional terms, charges, limitations, or technical restrictions imposed by telecommunications operators or third-party payment providers.

The Platform is not responsible for:

  • additional carrier fees;
  • mobile operator charges;
  • delayed processing;
  • failed SMS delivery;
  • restrictions imposed by telecommunications providers.

Refund requests relating to SMS payments may require additional verification and may be limited where transaction confirmation cannot be verified.

7. Fraud, Abuse, and Chargebacks

The Platform reserves the right to refuse, suspend, reverse, limit, or deny refunds in cases involving:

  • suspected fraud;
  • payment disputes or chargebacks;
  • unauthorized payment activity;
  • abuse of promotional offers;
  • violations of the Terms and Conditions;
  • attempts to circumvent Platform restrictions;
  • suspicious or high-risk payment activity.

Users who initiate unjustified chargebacks or fraudulent disputes may have their accounts temporarily or permanently suspended.

8. Technical Issues

If a purchased Digital Feature was not properly delivered due to a verified technical issue caused directly by the Platform, the Platform may, at its sole discretion:

  • re-deliver the purchased feature;
  • restore Tokens;
  • provide replacement Digital Features;
  • or issue a refund where appropriate.

9. Contact

If you believe you are entitled to a refund or experience a billing issue, please contact our customer support at:

post@nakentid.no

Additional verification may be required before any refund request can be processed.